Privacy policy
Last updated: April 11, 2026
Zyvixa operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). Zyvixa is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
"Personal information" refers to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with our Services:
- Contact details — name, billing address, shipping address, phone number, and email address
- Financial information — payment card details, transaction information, and payment confirmation
- Account information — username, password, security questions, preferences, and settings
- Transaction information — items you view, add to cart, purchase, return, or cancel
- Communications — information you include when contacting our support team
- Device information — device type, browser, IP address, and unique identifiers
- Usage information — how and when you interact with the Services
Where We Collect It From
- Directly from you when you create an account, make a purchase, or contact us
- Automatically through the Services via cookies and similar technologies
- From our service providers who process information on our behalf
- From partners or other third parties
How We Use Your Information
- To fulfill your orders — process payments, arrange shipping, manage returns and exchanges, and send order-related notifications
- To improve the Services — personalize your experience, remember your preferences, and recommend relevant products
- Marketing and advertising — send promotional emails and show relevant ads based on your activity, where permitted
- Security and fraud prevention — authenticate accounts, detect and prevent fraudulent or unauthorized activity
- Customer support — respond to your questions and maintain our relationship with you
- Legal compliance — comply with applicable law and respond to valid legal requests
How We Share Your Information
We may share your personal information in the following circumstances:
- With Shopify and third-party service providers who support our operations (payment processing, fulfillment, shipping, analytics, cloud storage)
- With marketing partners to deliver advertising based on your online activity — you may opt out of targeted advertising here
- When you direct us to — for example, to ship your order or through social login integrations
- With affiliates within our corporate group
- In connection with a business transaction such as a merger or acquisition
- To comply with legal obligations or enforce our terms and policies
Our Relationship with Shopify
The Services are hosted by Shopify. Information you submit is transmitted to and shared with Shopify and may be processed in countries other than where you reside. Shopify may use information from your interactions with our store to provide and improve their services. To learn more about how Shopify handles your data and your rights, visit the Shopify Privacy Policy or the Shopify Privacy Portal.
Third-Party Links
The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.
Children's Data
The Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us with their information, contact us and we will delete it.
Security and Retention
We take reasonable measures to protect your personal information, but no method of transmission or storage is 100% secure. We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on where you live, you may have the right to:
- Access personal information we hold about you
- Delete your personal information
- Correct inaccurate information
- Receive a portable copy of your data
- Opt out of sale or sharing for targeted advertising — exercise this right here
- Manage email preferences — unsubscribe from marketing emails at any time using the link in any email we send
If you reside in the UK or EEA, you may also have the right to object to or restrict certain processing, and to withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing certain requests.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact
For questions about this Privacy Policy or to exercise your rights, email us at zyvixa@mail.com.
For the purpose of applicable data protection laws, Zyvixa is the data controller of your personal information.
